Customer Service Specialist
About The Position
This position provides order entry for phone, emailed and faxed orders. Key responsibilities include answering the phone, processing incoming customer requests and providing departmental support. This is a hybrid role. Inotiv is a growing contemporary drug discovery and development company where we “Play to Win” in an industry rich with opportunity. Together, we face challenges and together we win in the delivery of world-class drug discovery and development solutions that impact the health and well-being of people all over the world. There’s an opportunity for everyone at all phases of a career, each individual’s unique skill set has an impact on the work we conduct. If you have the talent and desire to impact the quality of people’s lives, we have the career opportunities to make it happen. Join us in embracing research and science to impact the health and well-being of people all over the world.
Requirements
- High School diploma required.
- Minimum two years of customer service experience.
- Excellent verbal and written communication skills.
- Accurate data entry and keyboarding skills including proficiency with numerical keypad and 60-80 wpm on computer.
- Demonstrated attention to detail.
- Intermediate proficiency with computers, phone systems, and databases (including Excel, Word, JDE, Cognos, inContact, and TrackWise).
- Advanced knowledge of production within Envigo: Models and Locations, Products and Services, Procedures of Time Mating and Super Ovulated animal models, Transportation and Routes, Teklad Products.
- Dedicated to the humane and ethical care of research animals.
- Motivated, positive, can-do attitude with significant focus on speed and accuracy for meeting customer needs in order accuracy.
- Ability to de-escalate a situation calmly, tactfully, and with diplomacy with an excellent, positive attitude toward customer service.
- Ability to maintain a calm demeanour when under stress.
- Respectful of others even if they do not share your skills/knowledge/job role.
- Able to recognize and effect your shortcomings to improve your position.
- Minimum of two years of relevant experience required.
- In lieu of a degree, candidates may be considered with an equivalent combination of additional relevant work experience.
Nice To Haves
- College degree preferred.
- Ability to connect with customers, co-workers, and support groups so they prefer to do business with you.
Responsibilities
- Provide order entry for phone, emailed and faxed orders.
- Answer the phone.
- Process incoming customer requests.
- Provide departmental support.
- Share knowledge with others in a professional manner.
- Be approachable by co-workers for assistance.
- Connect with customers, co-workers, and support groups.
- Limit non-productive activities to stay focused on work.
- Work unsupervised without resorting to non-productive activities.
- Go the extra mile for a customer even if inconvenienced.
- Not let circumstances either personal or professional affect mood at work.
- Go the extra mile to accomplish difficult or inconvenient tasks.
Benefits
- health and dental coverage
- short- and long-term disability
- paid time off
- paid parental leave
- 401K
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
