Customer Service Specialist
JCCC•Overland Park, KS
•Hybrid
About The Position
Aid and support all aspects of Bookstore operations and maintain positive customer service to Bookstore staff, college faculty and staff members, students, and local patrons. Provide general Bookstore information and sales support, maintain the sales floor, handle customer inquiries and complaints, and operate a cash register.
Requirements
- High School Diploma
- At least 1 year of related experience
- Application, resume, and cover letter
Responsibilities
- Assist customers with purchases and perform cashiering duties.
- Stock shelves and create barcodes/shelf tags for merchandise.
- Answer general customer questions and de-escalate and resolve any complaints.
- Assist other Bookstore departments with special projects related to ordering, price checks, and inventory.
- Onboard and train new Bookstore clerks on Bookstore procedures.
- Process returns, exchanges, inner-account transfers, and technology purchase transactions.
Benefits
- Optional Retirement plan access
- Personal annual leave
- 14 days of paid holidays
- Full tuition reduction for JCCC credit courses (for employee and eligible dependents)
- Free access to the Gym on campus for all employees and dependents
- Discount to the Hiersteiner Child Development Center
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
