Customer Service Specialist – (Bilingual) La Palma CA HQ
About The Position
Join our Customer Service Team as a Customer Service Specialist in Ethnic Sales, where you will play a critical role in delivering exceptional customer experience. You'll serve as the primary point of contact for order management, partnering with customers, Sales, Supply Chain, Transportation, and Distribution to ensure orders are delivered accurately and on time. If you enjoy solving complex problems, building strong relationships, and identifying ways to improve processes, this is an opportunity to make a meaningful impact every day. This role is based in our La Palma office.
Requirements
- 3+ years of experience in customer service, customer support, or process improvement role
- Bilingual – Korean and English
- Proficient in Microsoft Office (Excel, Word, and Outlook)
Nice To Haves
- Experience in the consumer-packaged goods (CPG) or supply chain industry preferred
- SAP experience is a plus
- Results-driven with strong organizational and prioritization skills
- Strong problem-solving, communication, and interpersonal skills, with the ability to build relationships, collaborate effectively, and deliver excellent customer service
Responsibilities
- Manage the end-to-end order fulfillment process, ensuring accurate order entry, billing, and on-time delivery.
- Serve as the primary customer contact for order inquiries, inventory availability, and service-related issues.
- Partner with Sales, Supply Chain, Manufacturing, Distribution, and Transportation teams to resolve fulfillment challenges and meet customer expectations.
- Monitor inventory, demand, and customer requirements to proactively identify risks and implement solutions.
- Analyze service metrics and key performance indicators (KPIs) to drive continuous improvement in customer service and order management performance.
- Communicate product availability, inventory constraints, and service updates to customers and internal stakeholders.
- Identify process improvement opportunities, escalate critical issues as needed, and support initiatives that enhance service, efficiency, and cost performance.
Benefits
- Eligibility for a 5% annual incentive bonus based on organizational performance.
- Comprehensive health benefits
- Time off programs
- Retirement and financial offerings
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
