Customer Service Specialist

Canon Business Process Services • Upper Darby, PA

28d • Onsite

About The Position

Service Desk operations managing customer calls and emails. Resolves and / or escalates as appropriate. Responsibilities depend on assigned level (I, II) and business needs. Responsible for the effective management of customer calls and emails to include recording the call and issue, working within available means to resolve and/or escalate issues and provide feedback to the customer when issues are resolved. Escalates call in accordance with department procedures. Works with the supervisors and analysts to ensure processes are clearly defined and issues are prioritized and resolved. Assists the supervisors and analysts with the optimization of people, processes and technology solutions that support inventory solutions. Must be detail, action, and results oriented. Must demonstrate mature judgment in managing responsibilities. Requires specialized expertise in the CHOP processes, methods, and skills related to inventory management. Other duties as assigned.

Requirements

• High School diploma
• Experience working in materials distribution or logistics required
• Experience working in healthcare desired
• Minimum 2 – 5 years’ experience in Materials Distribution to include a minimum of 1 year in hospital materials distribution, inventory management or logistics
• Requires specialized expertise in Materials Distribution and/or Logistics processes, methods, and skills related to inventory management and communication
• Good interpersonal skills, verbal and written communications skills are required for the successful management of this function
• Demonstrates good ability to prioritize work, strong organizational skills and initiative to improve processes

Responsibilities

• Responsible for the effective management of customer calls and emails to include recording the call and issue, working within available means to resolve and/or escalate issues and provide feedback to the customer when issues are resolved
• Escalates call in accordance with department procedures
• Works with the supervisors and analysts to ensure processes are clearly defined and issues are prioritized and resolved
• Assists the supervisors and analysts with the optimization of people, processes and technology solutions that support inventory solutions
• Must be detail, action, and results oriented
• Must demonstrate mature judgment in managing responsibilities
• Requires specialized expertise in the CHOP processes, methods, and skills related to inventory management
• Other duties as assigned

Benefits

• Competitive pay & benefits!
• Comprehensive training and development programs that prepare employees to advance from within.
• A company focused on creating a positive work and client environment.
• Employee discounts on entertainment, products, and services nationwide!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED