Customer Service Specialist

Clickstop•Urbana, IA

45d•Hybrid

About The Position

Are you looking for an opportunity to be your best self while making a meaningful impact on the customer experience? Join our award-winning company and culture as a Customer Service Specialist and help create exceptional experiences through problem solving, systems thinking, and customer advocacy. This role involves aligning with Clickstop’s Core Values, providing industry-leading customer support for an e-commerce brand, and demonstrating a commitment to the Brand Promise by delivering accurate, timely, and complete support. Daily tasks are completed while living out values and code through self-awareness and integrity, celebrating successes, and identifying opportunities for growth.

Requirements

Understanding how actions, communication, and operational processes impact the overall customer experience.
Ability to identify opportunities to improve customer outcomes beyond the immediate issue.
Deliver accurate, timely, and consistent support that protects the Brand Promise.
Gather and assess information thoroughly to identify root causes and recommend effective solutions.
Recognize patterns, troubleshoot efficiently, and balance urgency with accuracy.
Take accountability for customer issues through resolution while managing priorities with accuracy and consistency.
Communicate proactively and follow through on commitments in a fast-paced environment.
Build trust through clear, professional, and adaptable communication with customers and internal teams.
Navigate challenging situations with empathy, confidence, and professionalism.
Adapt quickly to changing priorities while learning new systems, processes, and products.
Identify opportunities for improvement and balance customer advocacy with operational efficiency.
Someone naturally wired to take ownership, solve problems, and deliver exceptional customer experiences.
Strong communication and relationship-building skills with customers and internal teams.
Critical thinking skills with the ability to identify root causes, make sound decisions, and balance customer needs with business priorities.
Curiosity, adaptability, and a continuous improvement mindset.
Commitment to high-quality work, accountability, and alignment with Clickstop’s Core Values.
Must be authorized to work in the United States.
Residence must be in one of the following states for remote work: Iowa, Alabama, North Carolina, South Carolina, or Pennsylvania.

Nice To Haves

Internet speeds of 20 mbps are required for remote work.

Responsibilities

Deliver responsive, solution-oriented support across phone, email, website, and marketplace channels while providing an exceptional customer experience.
Process and manage customer orders, post-order support, and issue resolution with accuracy, urgency, and attention to detail.
Partner cross-functionally to resolve customer, fulfillment, and operational issues while maintaining clear communication and follow-through.
Monitor customer-facing systems and identify opportunities to improve processes, consistency, and overall customer outcomes.