Customer Service Specialist

Promise Confections • Pittsburgh, PA

3d • Hybrid

About The Position

Promise Confections is seeking a highly organized, hands-on Customer Service & Success Specialist to support the day-to-day execution of customer order management, logistics coordination, and cross-functional communication across the business. This role serves as a critical liaison between Sales, Operations, Inventory Control, Supply Chain, Accounting, and customers to ensure timely and accurate order processing, shipment execution, and overall customer satisfaction. The ideal candidate thrives in a fast-paced manufacturing environment, is detail-oriented, proactive, and solutions-driven, and is comfortable balancing administrative responsibilities with customer-facing communication and internal operational coordination. This is an in-office position requiring a minimum of four days per week onsite presence and reports into Commercial Leadership.

Requirements

• 2–4 years of experience in customer service, customer success, order management, logistics coordination, or related operational support role within manufacturing, CPG, food, or distribution environments.
• Associate’s Degree: Accounting or related field, equivalent experience or higher.
• Proficient in Microsoft Office Suite required
• Excellent organizational skills with strong attention to detail and follow-through
• Ability to effectively prioritize multiple projects and deadlines in a fast-paced environment
• Strong written and verbal communication skills
• Ability to work collaboratively across departments to achieve shared business objectives
• Hands-on, proactive mindset with strong problem-solving capabilities
• Ability to work independently while maintaining a high level of accountability
• Customer-focused approach with professionalism and urgency
• Adaptability and ability to manage changing priorities in a dynamic business environment

Nice To Haves

• Experience working within ERP systems, EDI/customer portals, and coordinating shipments with operations and logistics teams.
• Experience with ERP systems strongly preferred
• Experience with EDI systems, retailer portals, and logistics coordination strongly preferred

Responsibilities

• Manage customer order entry, processing, maintenance, and invoicing activities in an accurate and timely manner
• Act as a liaison between Sales, Operations, Inventory Control, Logistics, Accounting, and customers to support seamless order execution
• Coordinate and monitor order flow from receipt through shipment and delivery while proactively communicating updates, delays, shortages, or issues
• Assist in managing customer inventory requirements, allocations, order revisions, routing compliance, and shipping documentation
• Work closely with warehouse, production, and transportation teams to support shipment scheduling and delivery execution
• Maintain customer portals, ERP systems, and related databases with accurate order, pricing, and shipping information
• Support Commercial Leadership and Sales teams with reporting, customer follow-up, deductions research, and issue resolution
• Respond promptly and professionally to customer inquiries regarding orders, shipments, product availability, and service concerns
• Assist in identifying operational inefficiencies and recommend process improvements to enhance customer experience and internal execution
• Maintain organized documentation and records related to orders, shipments, and customer communications
• Provide general administrative and operational support to the Commercial organization as needed
• Perform other duties as assigned

Benefits

• Competitive base salary commensurate with experience
• bonus plan based on business performance
• Comprehensive benefits package including health, dental, vision, and life insurance.
• Retirement savings plan with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree