Customer Service Specialist

Duffy's AIS • Buffalo, NY

1d • Onsite

About The Position

As a Customer Service Specialist, you will play a vital role in defining our customer's experience when they call for service. You will be responsible for providing great customer service as you answer calls, resolve customer concerns, and dispatch service technicians. This crucial role requires a dynamic personality with a can-do attitude and great customer service skills. If you have a positive approach and creative problem-solving skills, keep reading.

Requirements

• Proficient computer skills
• Attention to detail with a focus on quality
• Ability to change gears as needed
• Pass a background check and drug screening

Nice To Haves

• Prior scheduling and dispatch experience preferred
• Associates degree preferred

Responsibilities

• Handle incoming service calls, schedule appointments and dispatch service technicians
• Confer with customers on requests for service, address their questions, assist with problem resolution
• Respond to issues promptly
• Demonstrate strong initiative for trouble shooting and research
• Assist with billing, accounts payable and receivables
• Wear multiple hats and assist team in any way to keep the flow of the department moving efficiently.

Benefits

• Competitive salary
• Medical and Dental coverage
• Long- and Short-Term Disability
• Life Insurance
• Paid vacation and holidays
• 401k

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree