Customer Service Specialist

Bekaert NV•Remote, OR

6d•Onsite

About The Position

This role requires a detail-oriented, proactive individual who thrives in a fast-paced environment and is committed to delivering exceptional service. CSRs are responsible for processing and confirming orders within 48 hours, on-time delivery setups, resolving inquiries with agility, and supporting the commercial team in delivering a seamless customer experience. With a strong sense of ownership and a mindset rooted in trust, integrity, and boldness, CSRs play a critical role in building long-term customer loyalty and operational excellence.

Requirements

Minimum 3 years of experience in customer service
Excellent communication, problem-solving, and interpersonal skills
Proficiency in customer service software and tools
Strong commitment to providing exceptional customer service
Attention to detail and accuracy in handling customer inquiries and issues

Responsibilities

Accurately enter and confirm customer orders within 48 hours of receipt, striving for zero errors, and meeting on-time deliveries
Respond promptly and professionally to all customer inquiries, providing clear, accurate, and timely information.
Review available inventory and coordinate with supply chain to fulfill orders quickly and efficiently.
Keep customers and sales managers informed of order status, delays, or changes, building trust through transparency.
Resolve issues with agility and ownership, escalating when necessary but always seeking first-contact resolution.
Maintain meticulous records of customer interactions, order changes, and service issues.
Work closely with sales, logistics, and production teams to ensure seamless customer experiences.
Identify process inefficiencies and suggest improvements to enhance service quality and speed.
Prepare orders for shipment meeting the expected requested delivery date, and work with the department leader, including the sales and manufacturing organization to see orders made and shipped on time.
Monitor open orders, deliveries, and invoicing to ensure alignment with customer expectations and internal targets.
Support the launch of new products and solutions by providing accurate information and timely updates to customers.
Participate in continuous improvement initiatives to enhance service quality, speed, and customer satisfaction.
Uphold Bekaert’s values of integrity, trust, agility, and boldness in every customer interaction.
Maintain a proactive and positive attitude, contributing to a collaborative and high-performance team culture.
Assist in training new team members and sharing best practices to strengthen team capabilities.
Support on the credit release processes striving to aid resolving overdue invoices
Ensure compliance with internal policies and procedures related to order processing, documentation, and communication.