Customer Service Specialist - GreenUp Leesburg
About The Position
Massey Services is seeking a Customer Service Specialist to join their GreenUp division in Leesburg. This role involves handling customer inquiries, requests, billing questions, and scheduling services via phone. The specialist will also make outbound calls to ensure customer satisfaction, confirm appointments, and collect payments. Additional responsibilities may include daily reporting, updating customer information, and assisting with accounts payable, HR paperwork, and payroll processing. Massey Services is a large, respected service company with a long history of profitable growth, employing over 2,800 team members across multiple states.
Requirements
- High School Diploma or GED at a minimum
- Previous experience with customer service on the phone
- Strong problem solving skills
- Excellent computer, typing, and 10-key skills
- Time management talent and a sense of urgency
- Candidates must pass a background check
Responsibilities
- Answering incoming customer calls in a courteous & professional manner
- Resolving customer inquiries, requests, billing questions, and scheduling service
- Welcoming prospective new customers interested in learning about our services
- Making a high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments
- Daily reporting
- Updating customer account information
- Accounts payable
- Human resource paperwork
- Payroll processing
Benefits
- Medical & Dental
- 401(k) retirement plan
- Paid vacations
- Sick days
- Holidays
- Tuition reimbursement
- Direct deposit
- Short & long term disability
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
