Customer Service Specialist

Novonesis•New Berlin, WI

3d•$23•Onsite

About The Position

Interested in a career that matters? Interested in a career that matters? At Novonesis, we partner closely with customers to deliver biological solutions that make a real difference. As part of our Customer Service team, you will play a key role in ensuring smooth order processing and timely deliveries while acting as a trusted liaison between customers and internal teams. You will work in a collaborative, customer‑focused environment where accuracy, responsiveness, and professionalism directly contribute to customer satisfaction and business success. The Role & Your Impact This role is primarily operational and focuses on managing customer orders and related documentation to ensure on‑time, accurate deliveries. You will support both domestic and international customers and collaborate closely with Supply, Sales, Shipping, and Warehouse teams.

Requirements

High School Diploma or GED
Minimum 1 year of customer service experience
Professional written and verbal communication skills in English
Ability to work independently and as part of a team with strong accountability and sense of urgency
Ability to multitask and work with multiple systems and dual monitors
Working knowledge of Microsoft Office and SAP (or similar ERP systems)
Basic understanding of logistics and manufacturing processes
Ability to perform calculations and conversions (e.g. pricing, units, quantities)

Nice To Haves

Experience supporting international customers or export documentation
Prior experience working with logistics providers, freight forwarders, or shipping documentation
Experience handling customer complaints or returns processes
Interest in continuous improvement and preventative customer service practices

Responsibilities

Processing domestic and international customer orders in SAP, ensuring accuracy in pricing, availability, and delivery requirements
Coordinating with Supply, Sales, and Shipping to resolve product availability or delivery issues
Creating deliveries and supporting warehouse and shipping teams within agreed timeframes
Supporting customer service requests and complaints, including documentation, SAP case creation, and return shipments
Providing high‑quality customer support via phone and email, troubleshooting issues and proposing solutions
Running daily reports and applying double-check processes to ensure on-time delivery and order accuracy
Maintaining accurate customer master data in SAP
Supporting department goals, KPIs, and continuous improvement initiatives