Customer Service Specialist

Sauder Family Companies•Stryker, OH

16d•$19 - $21•Onsite

About The Position

Sauder Manufacturing was founded in 1945 as a Church furniture Company. We have a rich history in crafting solid wood into beautiful, enduring, quality furniture and today that is blended with modern technology and a strong customer focus. Sauder Manufacturing Co. sells in four strategic markets: Healthcare Furniture for Acute Care Hospitals, Education Furniture for colleges and universities, Worship furniture for churches, courthouses and furniture for human services markets which is a diverse network of agencies providing residential housing to many individuals. At Sauder Manufacturing, how do we do our work----new technology, new products and new ideas----changes constantly---but our values----how we treat our customers, suppliers and each other----never change. The Customer Service Representative I will facilitate the interest of customers, sales reps and Sauder® Manufacturing Co. This position will ensure that all customer issues are handled in a timely and professional manner. The candidate must possess excellent problem-solving and organizational skills, take initiative and meet deadlines. Consistent communication, follow-up with Project Coordinators and Sales Team, along with other departments regarding sales orders is essential. Provide all phases of sales support to customers, sales reps and dealers. This position will be involved in the pre-sale, order processing, post-sale, and after delivery support to the customer, reps and dealers. Coordinating customer orders from multiple plants. Provide necessary documentation, specifications, quotations, pricing assistance, and support in procuring sales tools and literature. Maintain internal and external relationships consistent with the objectives, operating philosophy, and desired image of the company. This includes all customer and interdepartmental contacts. Responsible for initial order entry, all changes and accuracy of all orders. Submit requests for specials to the engineering department based on customer requests. Catalogue your correspondences with the customer in the project management system. Participate in sales rep training as needed. Cross-train within the Customer Service department. Other duties include emailing and calling customers for project updates, processing new orders, resolution of details to hit customer deadlines, customer & sales rep inquiries, product & pricing knowledge, and other functions tied to managing an order.

Requirements

A high school diploma is required.
Proficient PC skills including Excel, Word, Outlook, etc. are required.
Communication skills, both written and verbal, along with telephone etiquette skills.
Conflict resolution skills are desired.
Ability to function within a team concept and demonstrate positive and cooperative behavior with customers and co-workers.
Demonstrate the ability to process orders accurately and in a timely manner and provide exceptional customer care.
Demonstrate regular and punctual attendance.
Strong problem-solving skills with attention to detail.
Ability to prioritize and manage multiple responsibilities.
Demonstrated ability to effectively provide high-level customer service to a large volume of work in a timely and high-quality manner.

Nice To Haves

A two-year degree and/or related work experience that match the requirements of this position are beneficial.
Knowledge of sales tax is a plus.

Responsibilities

Facilitate the interest of customers, sales reps and Sauder® Manufacturing Co.
Ensure that all customer issues are handled in a timely and professional manner.
Provide all phases of sales support to customers, sales reps and dealers.
Coordinate customer orders from multiple plants.
Provide necessary documentation, specifications, quotations, pricing assistance, and support in procuring sales tools and literature.
Maintain internal and external relationships consistent with the objectives, operating philosophy, and desired image of the company.
Responsible for initial order entry, all changes and accuracy of all orders.
Submit requests for specials to the engineering department based on customer requests.
Catalogue correspondences with the customer in the project management system.
Participate in sales rep training as needed.
Cross-train within the Customer Service department.
Emailing and calling customers for project updates.
Processing new orders.
Resolution of details to hit customer deadlines.
Handle customer & sales rep inquiries.
Provide product & pricing knowledge.
Manage an order.