Onsite Customer Service Specialist

Concordance Healthcare Solutions Careers•Cincinnati, OH

2d•Onsite

About The Position

Concordance Healthcare Solutions is seeking a full-time On Site Customer Service Specialist in Cincinnati, OH. This role provides face-to-face customer service support for the VA Medical Facility by obtaining, analyzing, and verifying order information accuracy in a timely manner. The specialist will initiate and/or implement adjustments as needed to ensure excellent service and high customer satisfaction, coordinating the handling of difficult or unusual situations. This position acts as a liaison with other internal Concordance Healthcare Solutions departments to fulfill customer needs. The schedule is Monday-Friday, 7:30 am - 4:00 pm. The position is primarily on-site at the Cincinnati VA hospital location, with occasional travel to the Dayton VA hospital facility (1-2 times per month).

Requirements

High school diploma or equivalent combination of education and experience.
Previous customer service and/or distribution experience preferred.
Strong computer skills.
Proficient with Excel and Word required.
Ability to learn VAI internal computer system.
High energy, positive attitude, and customer service oriented.
Excellent communication skills.
Forward thinking.
Detail oriented.
Possess analytical skills.
Flexible and have the ability to multi-task.
Able to work independently while also being a team player.
Successfully pass a pre-employment (post offer) background check and drug screening.

Responsibilities

Works directly with the customer’s logistics department as well as other internal departments to facilitate day-to-day customer needs by providing excellent service, problem resolution, and open communication.
Receives, processes, and verifies the accuracy of orders from customers, utilizing resolution reports.
Answers questions regarding pricing, order status, damaged product, or any other topics customers have.
Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
Tracks backorders and keeps necessary parties updated on the current status of orders.
Resolves product or service problems.
Utilizes product knowledge to assist customers with questions and ensure they receive the items that best suit their needs.
Recommends potential substitutes by analyzing customer needs and product availability.
Acts as a liaison between customer and other company personnel and departments to resolve order-related issues.
Assists with maintaining financial accounts by processing customer adjustments.
Contributes to the development and maintenance of standards, policies, and procedures regarding customer service.
Assists VA facility in identifying core supply list.
Offers guidance regarding allocated products.
Other duties as assigned.