Customer Service Specialist

SOLID WASTE SERVICES INC • St. Lawrence, PA

32d • Onsite

About The Position

JP Mascaro & Sons, a growing private family-owned company, is seeking a Customer Service Representative for their Berks County Division in Reading, PA. This role is crucial for coordinating with route supervisors and drivers to ensure efficient dispatch of transportation assets and timely execution of daily routes. The position involves managing special pick-ups, missed pick-ups, and maintaining seamless communication with crews and customers. This is a fully onsite position.

Requirements

• Two (2) years of Customer Service experience required.
• Proficiency in Microsoft Office products required.
• A strong customer service focus and excellent customer service skills.
• Excellent oral and written communications skills and the ability to carry out oral and written instructions.
• Ability to establish and maintain professional working relationships with co-workers, employees, managers, officials, and the general public.

Responsibilities

• Monitor, enter, and update customer service calls throughout the day.
• Communicate with drivers, noting start times and estimated completion times to ensure crews stay on schedule.
• Operate technology to receive and relay information to trash and recycling crews.
• Maintain periodic contact with crews throughout the day to address any issues affecting production.
• Maintain a communications log detailing deliveries, pulls, problem stops, equipment issues, service issues, and other pertinent operational information.
• Track and update hours of service as crews complete daily assignments and report daily to the operations manager.
• Communicate with customers regarding special pick-ups, questions, issues, or complaints.
• Report any issues impacting route production to route supervisors and/or the operations manager.
• Create and summarize daily operational reports and any other required reports.
• Immediately inform management of any accident or safety/compliance concerns.
• Call each truck twice daily with the “Be Safe” message and record all calls on the log form.
• Report any customer relations issues to the general manager.
• Perform other administrative duties as assigned.

Benefits

• Health Insurance
• Life Insurance
• 401K with Company match
• Eligible for Annual Bonus
• A fun, family environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED