Customer Service Specialist
Americhem International•Middletown, PA
•Onsite
About The Position
Americhem International, PA’s leading janitorial and office supplies distributor, is seeking an experienced and enthusiastic Customer Service/Sales Support Specialist to join its team. This individual is tasked with providing stellar service in response to customer inquiries about products, orders, and services, and handling and resolving complaints. This individual will leverage their knowledge and skills to help Americhem become our customers’ “trusted partner in clean!”
Requirements
- High School diploma or general education degree (GED)
- One to three years related experience and/or training.
- Excellent verbal and written communication skills.
- Proficient with Microsoft Office Suite or related software.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
Responsibilities
- Assist customers in answering questions and providing product or order information as needed.
- Process customer orders over the phone, in person, or online.
- Coordinate with sales representatives to resolve issues and follow throughs with the customer.
- Support the sales department by generating quotes.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Company-paid life insurance
- 401(k) benefit with company match
- Other voluntary benefits
- Generous Paid Time Off program
- Paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
