Customer Service Specialist (Receptionist)
About The Position
Customer Service Specialist (Receptionist) Are you someone who loves to make people smile, solve problems on the fly, and be the go-to person for both residents and teammates? We’re on the lookout for a dynamic Customer Service Specialist to join our team at Focus Property Management! WHO WE ARE: At Focus Property Management, we don’t do ordinary. Since 2019, we’ve been shaking up the property management world, growing by an epic 1920% thanks to our team of go-getters. We believe in doing things differently making our residents’ lives easier, brighter, and better, one awesome experience at a time. We’re all about heart, hustle, and helping people find a home they love. Sound like your vibe? WHY YOU’LL LOVE US: Innovate with us: We love fresh ideas and out-of-the-box thinking. Freedom to thrive: We believe in giving you the space and trust to do your best work Invest in your future: We offer top-notch training in personal finance and real estate investing because we want YOU to win, too.
Requirements
- Multi-tasking master: You handle multiple projects and priorities with ease and never lose your cool.
- Tech-savvy: You’ve got skills in Microsoft Office and Google Drive, and you’re not afraid to learn more!
- Positivity machine: Your upbeat attitude is contagious, and you’re always ready to help a resident or team member with a smile.
- Organized and detail-obsessed: Keeping everything in order is your superpower, and you love a good checklist.
- Problem-solver: Challenges? Bring them on! You’re quick on your feet and ready to find solutions.
- Bilingual skills (English and Spanish)
Responsibilities
- Be the first face our residents see: Greet and welcome everyone with a smile (yes, even through the phone!).
- Keep the energy flowing: Make proactive calls to engage with residents, provide updates, and ensure they’re always in the loop about important information.
- Master communicator: Whether it’s on the phone, via email, or in person, you’ll be our resident superhero, ensuring they feel heard and valued – in both English and Spanish.
- Create those “Wow!” moments: Every interaction is an opportunity to make someone’s day better, and we love doing just that!
- Organize like a boss: Stay on top of documents, communications, and key details, ensuring everything is accurate and efficiently managed in our system.
- Problem solver extraordinaire: Residents upset? No problem! You’ll diffuse tough situations with patience and poise, finding the best solutions.
- Jack/Jill of all trades: Handle mail, office supplies, and front desk duties like the multitasking pro you are.
Benefits
- Health, Dental, Vision, and Life Insurance
- Paid Time Off
- Fun company events
- Flexible Monday - Friday schedule
- Free coaching in personal finance and real estate investing after your probation period
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
