Customer Service Specialist

Sumter County Board of County Commissioners•Bushnell, FL

3d•Onsite

About The Position

Works under the general supervision of a Lead Customer Service Specialist and/or Office Manager to perform technical duties in the automated processing and issuance of motor vehicle and vessel registrations and titles, driver’s licenses, identification cards, driver’s license sanctions and suspension clearances, road tests, concealed weapon permits, hunting, and fishing licenses, and collection of fees and ad valorem (property) taxes in accordance with well-defined policies and procedures.

Requirements

Graduation from an accredited high school or possession of an acceptable equivalency diploma
Two (2) years customer service experience
Knowledge of County and State laws and regulations applicable to the Tax Collector’s Office
Knowledge of Tax Collector policies, procedures, and documentation
Knowledge of math, business English, and vocabulary
Skilled in examining documents for authenticity and accuracy
Skilled in cashiering and money handling
Ability to accurately prepare complex forms, documents, and reports
Ability to establish and maintain an effective working relationship with other employees, other departments, officials, other county offices, and the public
Ability to utilize professional verbal and written communication skills
Ability to operate complex State or County computer systems, such as FRVIS, ORION, and Taxsys
Ability to understand, apply and maintain complex regulations and oral instructions
Ability to accurately handle cash receipts and maintain complex filing systems
Ability to perform the technical and clerical functions of the position with a high degree of accuracy and efficiency.
Ability to gather and evaluate the information provided by customers to determine the appropriate course of action
Ability to enter data in various computer systems accurately and perform accurate computations and verification of data
Valid Florida Driver’s License and a driving record acceptable to the insurance provider

Nice To Haves

Tax Collector related experience preferred

Responsibilities

Administers automobile skills and road driving examinations.
Process work and respond to inquiries related to new applications, renewals, driver licenses, ID cards, property taxes, hunting and fishing licenses, concealed weapon permits, birth certificates, and transfers of motor vehicle and vessel registrations and titles.
Interpret rules, regulations, statutes, and policies of the departments and agencies governing the transactions being completed.
Maintain alphabetical and numerical files as necessary for proper record-keeping of transactions and internal controls.
Inputs various data into computer using word-processing based software or a word processor.
Accesses, inputs, and retrieves information from a computer.
Prepares correspondence, memorandum, reports, records, orders, files, and other office documents.
Performs routine office duties including, but not limited to, research and retrieval of records.
Prepares and verifies receipts, forms, and documents related to the office and payments.
Assists with mailroom responsibilities.
Processes incoming and outgoing mail.
Operates office machines such as adding machines, fax, copiers, and other general office machines with such accuracy as can be acquired from their use on the job.
Collect and record all fees and taxes related to such issuance, applications, renewals, or transfers.
Balance County and State computers daily with cash drawer; prepare bank deposit slip of money collected.
In case of emergency or crisis (hurricane, flood, etc.), the position must respond/perform emergency and recovery duties as assigned by the immediate supervisor.
Maintains regular physical attendance as assigned at one of the County's offices or work facilities as required.