Customer Service Specialist

DPDHL•Houston, TX

15d•Hybrid

About The Position

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us. The core responsibilities of this role include: The Customer Service Specialist serves as a key liaison between DHL Supply Chain and the customer, ensuring operational excellence, inventory accuracy, and customer satisfaction across the account. This role is primarily office-based but may require time in the warehouse to investigate and resolve inventory discrepancies and operational issues. Responsibilities include inventory reconciliation, cycle count management, physical inventory oversight, customer communication, and support of continuous improvement initiatives. Position: Customer Service Representative Shift:Monday –; Friday 8:00 AM –; 5:00 PM Annual Salary: $50, 752 (Equivalent to $24.40 per hour) Classification: Salaried Non-Exempt (Eligible for Overtime) Role Purpose: To ensure the delivery of consistent operational processes and results across multiple regions / sites for a specific customer account. Key Accountabilities: Customer Primary point of contact with customer in regards to operational performance (in conjunction with account manager) Communication of Operational: Actions, Results, and Initiatives to / from customer, to / from site Assist Business Development Manager with account growth strategy Create / Ensure customer contract requirements are clear, correct and executable Process Monitor service levels on site to ensure that performance statistics meet customer and company requirements. Establish and Monitor Customer specific work processes on customer sites (compliance with customer specific contract requirements including SOP’s, etc.) Champion Continuous Improvement Process initiatives across customer sites Ensure the transfer of best practices across customer sites Execution of on-site Customer projects / strategic initiative(s) as assigned by management

Requirements

High School Diploma, required
1-2 years in an administrative or similar role, required

Nice To Haves

SAP Experience is a plus
Experience in supply chain, logistics, distribution, or warehouse operations
Proficiency with Microsoft Office applications, including Excel
Ability to analyze data, identify trends, and resolve operational issues
Experience in inventory management, inventory reconciliation, cycle counting, and physical inventory processes
Knowledge of inventory control systems and customer-facing operational processes
Bachelor's Degree, preferred
2 years of Logistics industry experience, preferred

Responsibilities

Serves as a key liaison between DHL Supply Chain and the customer, ensuring operational excellence, inventory accuracy, and customer satisfaction across the account.
Inventory reconciliation
Cycle count management
Physical inventory oversight
Customer communication
Support of continuous improvement initiatives
Investigate and resolve inventory discrepancies to maintain inventory accuracy
Manage monthly inventory reconciliation between DHL systems and customer systems
Follow up on inventory-related issues within warehouse operations as needed
Primary point of contact with customer in regards to operational performance (in conjunction with account manager)
Communication of Operational: Actions, Results, and Initiatives to / from customer, to / from site
Assist Business Development Manager with account growth strategy
Create / Ensure customer contract requirements are clear, correct and executable
Monitor service levels on site to ensure that performance statistics meet customer and company requirements.
Establish and Monitor Customer specific work processes on customer sites (compliance with customer specific contract requirements including SOP’s, etc.)
Champion Continuous Improvement Process initiatives across customer sites
Ensure the transfer of best practices across customer sites
Execution of on-site Customer projects / strategic initiative(s) as assigned by management