Customer Service Specialist

Aston Carter • Cary, IL

1d • $21 - $25 • Hybrid

About The Position

A highly reputable manufacturing company is looking for a Customer Service Specialist to join their team! This role includes a large range of duties including but not limited to customer service, accurate order processing and data entry, while also supporting product-related inquiries and quality documentation. You’ll play a critical role in ensuring orders are entered correctly, customer requests are handled efficiently, and internal teams have the information they need to deliver a high-quality customer experience. and much more!

Requirements

• Minimum 2+ years of experience in order entry, customer support, or a similar role
• Hands-on experience with ERP systems (order management, data entry)
• Strong proficiency in Microsoft Office, especially Excel and Outlook
• Excellent attention to detail with a focus on accuracy in data and order entry

Nice To Haves

• Experience working in a manufacturing or technical environment preferred

Responsibilities

• Accurately enter and process high volumes of customer orders within the ERP system
• Maintain and update order records, ensuring completeness and accuracy
• Review orders and documentation for discrepancies and resolve issues promptly
• Manage data entry for product and quality-related records
• Serve as a point of contact for product inquiries and order-related questions
• Respond to customer requests via phone and email in a professional, timely manner
• Coordinate returns, exchanges, and credits in line with company processes
• Create and track quality-related inquiries from submission through resolution
• Assist in compiling documentation such as reports, contract reviews, and investigation summaries
• Maintain organized records for product and quality documentation
• Collaborate with engineering, manufacturing, and quality teams to resolve issues
• Work cross-functionally with internal teams to ensure efficient order processing and issue resolution
• Handle a high volume of requests while maintaining strong accuracy and attention to detail
• Support reporting, tracking, and administrative tasks as needed
• Perform other duties as assigned.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed