Customer Service Specialist (34172)
About The Position
Join a fast-paced, high-performing team where you’ll support customers passionate about customizing their trucks, Jeeps, and SUVs. In this role, you’ll go beyond basic customer service-you’ll solve complex issues, build relationships, and deliver a best-in-class post-sale experience. This is an ideal opportunity for someone who enjoys problem-solving, thrives in a high-volume environment, and has an interest in the automotive aftermarket industry. If you’re passionate about trucks, Jeeps, or off-road builds, or eager to learn-this is the role for you. This is a full-time, onsite position at our corporate office in Gardena, CA. This role is not remote. About Us 4 Wheel Parts and Off-Road Warehouse are premier destinations for customizing trucks, Jeeps, and SUVs for both off-road and on-road performance. With over 47 retail locations, multiple e-commerce websites, a dedicated contact center, and multiple warehouses, we are committed to providing high-quality parts, expert advice, and outstanding customer service to automotive enthusiasts nationwide.
Requirements
- High School diploma or equivalent experience required
- 2+ years of sales support or call-center-based customer service experience
- Strong problem-solving skills with the ability to handle complex or escalated issues independently
- Excellent written, verbal and interpersonal, communication skills
- Ability to multitask, prioritize, and stay organized in a fast-paced environment
- Proficient in MS Office applications (Word, Excel, Outlook, PowerPoint)
Nice To Haves
- Experience or strong interest in automotive parts (trucks, Jeeps, SUVs) is highly valued
- Bilingual in (Spanish/English) is a plus
Responsibilities
- Handle high-volume inbound and outbound calls, emails, chats, and social media inquiries with professionalism and efficiency
- Support customers with post-sales needs including order tracking, returns, exchanges, warranties, and damage claims
- Investigate and resolve complex customer concerns, including escalations, with a solution-oriented approach
- Partner with vendors and internal teams to ensure timely resolution of issues
- Build strong product and systems knowledge to confidently assist customers
- Identify trends, recurring issues, and opportunities to improve processes and customer experience
- Collaborate cross-functionally with sales, warehouse and operations teams
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
