Customer Service Specialist

Mid America Pet Food • Mount Pleasant, TX

13d

About The Position

Stop paying for health insurance and start building a career! At Mid America Pet Food, we believe our team deserves the very best. While most companies talk about "competitive benefits," we actually deliver: 100% Employer-Paid Medical, Dental, & Vision: We cover the full premium for both you and your dependents starting at 90 days. That’s $0 out of your paycheck for your family's health coverage! Immediate Work-Life Balance: 2 weeks of Paid Time Off (PTO) after your first 90 days. Invested in Your Future: 401k matching to help you reach your retirement goals. Pet Parent Perk: A free bag of dog or cat food every single month! If you are a detail-oriented professional who thrives in a fast-paced environment and wants to be part of a company that truly invests in its people, keep reading. Job Purpose: The individual working in the Customer Service Specialist role will work in a fast-paced environment. The individual will be responsible for reviewing and accurately entering purchase orders in Mid America Pet Food’s ERP system, working closely with the company’s Sales, Manufacturing, and Shipping departments to ensure accuracy of purchase orders, availability of product, and timely processing.

Requirements

• Minimum of 2 years of experience in a fast-paced customer service role or order management role in a high-volume manufacturing environment
• Strong computer skills are required, as well as Internet research abilities
• Strong attention to detail
• Excellent data entry skills to quickly and accurately review and input data
• Effective communication (both verbal and written) and organizational skills
• Superior phone etiquette and ability to deal effectively with internal or external customers, peers and management
• Shows initiative and able to work independently
• Reliability
• Strong problem-solving skills
• Work well under pressure and maintain professionalism during stressful situations

Nice To Haves

• Intermediate Microsoft Office skills (Excel, Word, Outlook) preferred

Responsibilities

• Accurately enter and process purchase orders in a timely manner
• Problem-solve by researching within the database, email exchanges, the internet, and appropriate personnel throughout the company.
• Diligently follow purchase orders through to completion, working with appropriate parties to quickly resolve issues that delay timely processing.
• Answer incoming calls in support of the sales team, customers, and suppliers.
• Support the company’s administrative staff in a variety of general office and clerical tasks.
• Possess the flexibility necessary to multi-task in a demanding, fast-paced technical environment

Benefits

• 100% Employer-Paid Medical, Dental, & Vision: We cover the full premium for both you and your dependents starting at 90 days. That’s $0 out of your paycheck for your family's health coverage!
• Immediate Work-Life Balance: 2 weeks of Paid Time Off (PTO) after your first 90 days.
• Invested in Your Future: 401k matching to help you reach your retirement goals.
• Pet Parent Perk: A free bag of dog or cat food every single month!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed