Customer Service Specialist (#c56d)

NextDeavor • Irvine, CA

30d • Onsite

About The Position

This is an onsite, full-time LOA (leave of absence) assignment working a standard day shift (5x8). You will ensure customer satisfaction by coordinating pricing, quotations, and account support for moderately complex accounts. You will partner with internal stakeholders across divisions — including sales, contracts, accounting, and production — to deliver accurate, competitive quotes on time.

Requirements

• High school diploma or equivalent required
• Four or more years of related experience in administrative, customer service, pricing, or product support areas is typical
• Experience preparing quotations, managing RFQ intake, and coordinating pricing workflows
• Ability to use standard business software and specialized spreadsheet, quoting, and database systems (ERP, MRP, accounting/pricing data)
• Strong attention to detail and ability to review quotes for accuracy and consistency
• Ability to calculate discounts, proportions, percentages, and quote pricing and to present information clearly
• Strong communication skills to respond to pricing inquiries and complaints from customers or regulatory agencies
• Ability to work with general direction and exercise judgment on moderately complex assignments

Nice To Haves

• 1–2 years of related college coursework, certificate, or job training preferred
• Familiarity with FAA regulations, government procurement, and aerospace manufacturing or repair processes

Responsibilities

• Administer customer accounts and review service/spare product requirements against purchase orders and maintenance agreements
• Log and manage incoming RFQs, verify completeness, perform cost and pricing analysis, and route requests for cost development
• Review draft quotations for pricing reasonableness, formatting, and consistency before customer submission
• Maintain price lists, quote logs, and pricing history records within the quoting/ERP system
• Track open quotes, follow up to prevent expired or stale pricing, and communicate status updates to customers and internal stakeholders
• Coordinate pricing and customer issues with quality, shipping/receiving, accounting, order entry, planning, and shop personnel
• Release repairs to production upon customer approval and update sales orders with delivery dates and repair costs
• Contribute to continuous improvement activities and suggest cost-reduction or process-efficiency improvements
• Support cross-functional or project team assignments, including pricing or proposal support

Benefits

• Health, vision and dental benefits for contract employees
• Paid sick leave eligibility is contingent on state of residence
• Optional 401k Plan (excludes employer match)
• Opportunity to get your foot in the door at a well-established corporation, with potential for extended or permanent full-time employment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED