You're Invited: Customer Service Specialist Open Interview!

Streamline Services Inc • Durham, NC

11d • $17 - $19 • Onsite

About The Position

Streamline Services is hiring a Customer Service Specialist to support their Durham HVAC, Plumbing, and Electrical team. This role involves being the first point of contact for customers via phone, email, and online, scheduling appointments, answering service questions, converting leads into booked jobs, managing technician schedules, and providing administrative support. The ideal candidate is organized, upbeat, good with people, and comfortable with technology.

Requirements

• 1+ year in a customer-facing role (call center or home services experience a plus)
• Experience with dispatch or membership programs is a super plus!
• Strong organizational and multitasking skills
• Excellent verbal and written communication
• High school diploma or equivalent
• Comfortable with everyday technology and office tools
• A positive presence even when things get busy
• A team player who's eager to learn and grow

Nice To Haves

• call center or home services experience
• Experience with dispatch or membership programs

Responsibilities

• Be the first friendly voice our customers hear — by phone, email, and online
• Schedule appointments and answer questions about our services
• Help turn leads into booked jobs
• Manage and prioritize technician schedules
• Work closely with field staff and customers to keep jobs running smoothly
• Provide administrative support to keep the office running smoothly

Benefits

• 100% employer-paid medical and dental insurance
• 2 weeks PTO
• 6 company holidays
• Paid PTO for your birthday and a loved one's birthday
• 401(k) with 3% company match
• Vision and supplemental insurance options
• Training and growth opportunities
• Employee appreciation activities and events
• A supportive team that celebrates wins together

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED