Customer Service Specialist
About The Position
Soccer Shots Sacramento is seeking a Customer Success & Enrollment Specialist to join their growing team. This role serves as the primary point of contact for families and plays a critical role in creating an exceptional customer experience. The specialist will assist parents with registrations, answer questions, resolve concerns, communicate program information, and help families find the right Soccer Shots experience for their child. This role is ideal for someone who enjoys helping people, solving problems, staying organized, and building relationships with families. A successful team member responds promptly to parent inquiries, takes ownership of challenges, helps families navigate enrollment decisions, and creates positive experiences for every family interaction. This is an office-based position that works closely with families, schools, and team members through phone, email, and administrative support.
Requirements
- Excellent verbal and written communication skills
- Strong organizational and time management abilities
- High attention to detail
- Ability to prioritize effectively and manage multiple responsibilities
- Comfortable speaking with customers on the phone and building rapport through conversation
- Proficiency with Google Workspace including Gmail, Docs, Sheets, and Calendar
- Demonstrated ability to leverage AI tools (such as ChatGPT) and other technology platforms to improve productivity, communication quality, organization, and problem solving
- Positive attitude and strong customer service orientation
- Ability to remain calm and professional during challenging situations
- Teachable with a growth mindset
Nice To Haves
- Experience in customer service, hospitality, retail leadership, office administration, education administration, customer success, or related fields
- Experience working with families and children
Responsibilities
- Serve as the primary point of contact for parents and caregivers
- Answer incoming phone calls and respond to emails in a timely, professional, and friendly manner
- Assist families with registrations, transfers, make ups, account updates, and general program questions
- Resolve customer concerns with empathy, professionalism, and a solutions oriented mindset
- Help prospective families identify the best Soccer Shots program for their child
- Assist families with registration, transfers, waitlists, and enrollment questions
- Follow up with prospective families who have expressed interest in Soccer Shots programs
- Communicate program availability, season launches, and registration deadlines to families
- Maintain accurate customer records within company systems
- Process registration updates, transfers, withdrawals, and account changes
- Prepare and distribute parent communications and seasonal announcements
- Support seasonal program launches by helping ensure schedules, registrations, and communications are accurate
- Identify recurring parent questions or operational challenges and recommend improvements
- Assist with occasional Saturday events, registration support, and promotional activities
- Collaborate with coaches, coordinators, and leadership team members to ensure families receive exceptional service
- Contribute to a positive, accountable, and team oriented culture
Benefits
- Opportunity for advancement
- Training & development
- 401(k) matching
- Employee discounts
- California Paid Sick Leave
- 401(k) eligibility after 1,000 hours worked in accordance with plan requirements
- Office closed on Memorial Day
- Office closed on Independence Day
- Office closed on Labor Day
- Office closed on Thanksgiving (Wednesday through Friday)
- Office closed on Christmas and New Year's Break (approximately 9 days)
- Office closed on Presidents' Day
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
