Customer Service Specialist

DSV • Dublin, OH

3d • Onsite

About The Position

At DSV, we are building the world’s leading logistics and transport network. This role offers an opportunity to join a growing company. As a Customer Service Specialist, you will support the day-to-day operations of our bonded warehouse and transport services, ensuring both internal and external customers receive a consistently high standard of service. You will play a key role in resolving customer queries, coordinating with internal teams, and ensuring operational accuracy, compliance, and efficiency. DSV is a global leader in transport and logistics, with close to 150,000 colleagues in over 90 countries, working every day to offer solid services and meet customers’ needs and help them achieve their goals. The company aims to shape the future of logistics in a dynamic environment built on collaboration, accountability, and action, valuing inclusivity, different cultures, and respecting the dignity and rights of every individual.

Requirements

• Strong proficiency in Microsoft Office, especially Excel.
• Solid understanding of customer service competencies with proven experience in customer-facing roles.
• Able to effectively resolve issues while maintaining a professional and customer-focused approach.
• Strong communication skills and the ability to work collaboratively across teams.
• Reliable, organised, and committed to meeting service levels and standards.
• Awareness of compliance requirements and ability to follow company procedures.

Nice To Haves

• Logistics experience preferred, but not essential.

Responsibilities

• Coordinating outbound shipments with customers, transport providers, and customs.
• Handling customer queries promptly, professionally, and accurately.
• Maintaining accurate shipment records, reports, and database entries for full traceability.
• Supporting operational teams with customer-focused solutions and issue resolution.
• Liaising with internal stakeholders to ensure service levels and customer expectations are consistently met.
• Monitoring service performance, escalating delays or issues when necessary.
• Participating in internal meetings and providing input to improve processes and service quality.
• Ensuring all activities comply with company procedures and regulatory requirements.
• Requesting invoices from suppliers and customers and ensuring accuracy of outbound bonded shipments.
• Identifying issues related to bonded warehouse shipments and supporting timely resolution.
• Acting as a key liaison between internal and external customers to maintain high service standards.

Benefits

• Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.
• Enhanced Annual Leave Entitlement from your start, which increases with length of service.
• Bike to Work Scheme.
• Employee counselling, for support with physical and mental wellbeing.
• Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed