Customer Service Specialist

sylvamo•Ticonderoga, NY

About The Position

The Customer Service Specialist works in the Production, Scheduling and Distribution (PS&D) department and is responsible for a variety of functions that ensure successful production schedules are developed and maintained while keeping customer focus in mind. The candidate will work in a team-based environment. The position is a Position Level (PL) 5.

Requirements

Customer focus
Ability to work well with managers, operators, suppliers and corporate teams
Organizational skills
Excellent verbal, interpersonal and written communication skills
Self-disciplined and self-motivated
Action oriented
Problem Solving
Priority Setting
Strong computer skills including working knowledge of MS Office
Proficient in SAP
Ability to comprehend extensive production and operations schedules

Nice To Haves

Bachelor’s or Associate degree preferred
Customer Service experience is a plus
Proficient in PPR OMEGA is a plus

Responsibilities

Support the safety, quality, engagement, and operational excellence goals of both PS&D and Customer Service.
Participate in all safety related initiatives.
Work with operations managers and the supply chain to optimize Paper Machine, Sheeter and Rewinder schedules (efficiency, waste reduction, packaging, and schedule adherence).
Planning and scheduling of the Rewinder operations for both production and salvage rewinding.
Ensure timely planning and scheduling of customer orders for on-time shipment.
Analyzing orders for delivery and providing solutions where needed (ex. Facilitate correction of short customer specific roll orders).
Managing Non-Conforming Product (NCP) utilization in conjunction with the supply chain: applying NCP product to future orders or transferring to stock.
Manage daily operations update calls with supply chain.
Work with supply planning group to optimize or trim setups and correct errors.
Collaborate with Paper and Warehouse teams managing zero weight roll report.
Manage the order shortage and rewinder schedule reports.
Track make roll orders (initial scheduling to completion).
Cross-train in Warehouse shipping and Sheeter materials replenishment functions.