Multi-Location Customer Service Specialist

Sherwin-Williams • Grand Rapids, MI

10d • Hybrid

About The Position

The Customer Service Specialist role is essential to the success of Sherwin-Williams retail stores. This position involves working closely with both wholesale and retail customers to understand their needs, answer product-related questions, and recommend appropriate solutions. Key responsibilities include promptly resolving customer concerns to ensure maximum client satisfaction, staying informed about product features, and maintaining high standards for product quality and store appearance. The role also focuses on achieving excellent customer service while consistently meeting the store's sales goals. Job duties may involve contact with customers, including minors, and access to cash, electronic equipment, personal information, and store merchandise. Due to the nature of the role, a review of criminal history is deemed necessary to protect the business, its operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the general public.

Requirements

• Must be able to work at stores within a 20-mile radius of Store #1026 (4182 Plainfield Ave SE Grand Rapids, 49525).
• Ability to access cash, electronic equipment, personal information, and store merchandise.
• Willingness to undergo a criminal history review.

Responsibilities

• Work closely with wholesale and retail customers to determine their needs.
• Answer customer questions about Sherwin-Williams products.
• Recommend the right solutions to customers.
• Promptly resolve any customer concerns.
• Ensure maximum client satisfaction.
• Stay up-to-date with product features.
• Maintain the high quality and visual standards of the products and store.
• Achieve excellent customer service.
• Consistently meet the store’s sales goals.

Benefits

• Rewards
• Benefits
• Flexibility to enhance health and well-being
• Opportunities to learn
• Develop new skills
• Grow contribution
• Inclusive team
• Commitment to communities
• Retirement plans
• Health care
• Total well-being support
• Daily commute support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed