Customer Service Specialist

Cornerstone Bank•Bismarck, ND

19d

About The Position

This position is responsible for processing new account transactions, assisting customers in their selection of various account and financial services, cross-selling the Bank's products and services, maintaining and closing of all account types, providing customers in reception area and over the phone with a variety of account-related service assistance, performing location clerical duties, and promoting business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services.

Requirements

Ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud
Knowledge of all bank deposit products and policies
Basic knowledge of bank, loan, mortgage, and investment products and services
Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Biley Act, Regulation E and teller roles and responsibilities relation to each act
High School Diploma or GED and 1 year of bank or related experience, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job

Responsibilities

processing new account transactions
assisting customers in their selection of various account and financial services
cross-selling the Bank's products and services
maintaining and closing of all account types
providing customers in reception area and over the phone with a variety of account-related service assistance
performing location clerical duties
promoting business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services