Customer Service Specialist

Crystal D•St. Paul, MN

25d•$23•Onsite

About The Position

At Crystal D, our mission is to be the first choice for awards and gifts. We are driven by integrity, quality, and a passion for delivering an exceptional customer experience. Job Purpose The Order Manager is responsible for managing customer orders from start to finish, ensuring on-time delivery and a process that is Simple, Easy, and Fast . This role builds trusted customer relationships by providing expert guidance, proactive communication, and WOW-level service through ICE. This role requires working on-site in our office

Requirements

1–2 years of experience in order entry and/or customer service.
Excellent written and verbal communication skills.
Strong attention to detail and ability to multitask.
Proficiency in Microsoft Office.
Proactive problem-solver with a customer-first mindset.
Integrity, dependability, and empathy.
Driven, flexible, and detail-oriented.
Committed to personal and professional growth.

Responsibilities

Manage customer orders throughout the entire order lifecycle.
Communicate clearly with customers regarding products, timelines, and expectations.
Drive order approvals and production in a timely manner.
Complete quality checks on high-value orders (over $750).
Partner with internal teams to ensure order accuracy.
Resolve customer issues with professionalism and ICE standards.
Answer and document customer calls promptly and accurately.