Poly

General Dynamics Information Technology•Annapolis Junction, MD

1d•$33 - $45•Onsite

About The Position

GDIT is seeking a Customer Service Analyst Associate to provide support via telephone, chat, and/or email to customers and/or technicians. This role ensures tickets are tasked and routed correctly, validates work requests for completeness, accuracy, and compliance with established standards, and verifies appropriate work authorization. The associate will gather and enter information into databases according to procedures.

Requirements

High School Diploma/GED
1+ years of related experience
TS/SCI w/Poly clearance level
Communication and problem solving skills
US Citizenship Required

Nice To Haves

Computer Literacy
Customer Relationships
Customer Service
Learning Quickly
Reliable

Responsibilities

Provides support via the telephone, chat, and/or email to our customers and/or technicians to ensure tickets are tasked and routed to the correct queues.
Validates work request for completeness, accuracy, compliance to established standards.
Prioritize and assign daily work/tasks based on remaining SLA times, priority tasking, and first-in, first-out.
Escalate problems or tickets to higher level management when required and/or necessary.

Benefits

401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Variety of medical plan options
Health Savings Accounts
Dental plan options
Vision plan
401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
Full flex work weeks where possible
Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life insurance
Accidental death and dismemberment insurance
Personal accident insurance
Critical illness insurance
Business travel and accident insurance