Onsite Customer Service Specialist

Concordance Healthcare Solutions Careers•Dayton, OH

10d•Onsite

About The Position

Concordance Healthcare Solutions is seeking a full-time On Site Customer Service Specialist for their VA Medical Facility in Dayton, OH. This role involves providing face-to-face customer service support, obtaining, analyzing, and verifying order information, and ensuring a high level of customer satisfaction. The specialist will act as a liaison between the customer and internal departments to fulfill customer needs, resolve issues, and maintain strong relationships. Concordance Healthcare Solutions is committed to its guiding principles and aims to positively impact lives through dynamic supply chain solutions.

Requirements

High school diploma or equivalent combination of education and experience.
Strong computer skills.
Proficient with Excel and Word.
Ability to learn VAI internal computer system.
High energy, positive attitude and customer service oriented.
Excellent communication skills.
Forward thinking.
Detail oriented.
Possess analytical skills.
Flexible and have the ability to multi-task.
Able to work independently while also being a team player.
Successfully pass a pre-employment (post offer) background check and drug screening.

Nice To Haves

Previous customer service and/or distribution experience preferred.

Responsibilities

Provide face to face customer service support for the VA Medical Facility.
Obtain, analyze, and verify the accuracy of order information in a timely manner.
Initiate and/or implement adjustments as needed to ensure excellent service and high customer satisfaction.
Coordinate the handling of difficult and/or unusual situations.
Provide extraordinary service and act as a liaison with other internal Concordance Healthcare Solutions departments.
Receive, process, and verify the accuracy of orders from customers, utilizing resolution reports.
Answer questions regarding pricing, order status, damaged product, or any other customer inquiries.
Initiate required action for response to customer service requests for order changes, including maintenance of order/customer information files and communication of changes to appropriate personnel/departments.
Track backorders and keep necessary parties updated on the current status of orders.
Resolve product or service problems.
Utilize product knowledge to assist customers with questions and ensure they receive the items that best suit their needs.
Recommend potential substitutes by analyzing customer needs and product availability.
Act as a liaison between customer and other company personnel and departments to resolve order-related issues.
Assist with maintaining financial accounts by processing customer adjustments.
Contribute to the development and maintenance of standards, policies, and procedures regarding customer service.
Assist VA facility identifying core supply list.
Offer guidance regarding allocated products.
Perform other duties as assigned.