Multi-Location Customer Service Specialist

Sherwin-Williams • Joliet, IL

4h • Onsite

About The Position

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.

Requirements

• Must be eligible to work in the US.
• Must be 18 years of age or older.
• Must have the ability to read, write, and speak English (or the applicable language of the location).
• Must have the ability to understand and follow instructions.
• Must be able to use a computer and other electronic equipment.
• Must be able to stand and walk for extended periods of time.
• Must be able to lift and carry up to 50 pounds.
• Must be able to work a flexible schedule, including nights, weekends, and holidays.
• Must be able to pass a criminal background check.

Nice To Haves

• Previous customer service or retail experience.
• Knowledge of Sherwin-Williams products.
• Ability to work independently and as part of a team.

Responsibilities

• Work closely with wholesale and retail customers to determine their needs.
• Answer customer questions about Sherwin-Williams products.
• Recommend the right solutions to customers.
• Promptly resolve any customer concerns.
• Ensure maximum client satisfaction.
• Stay up-to-date with product features.
• Maintain the high quality and visual standards of the products and store.
• Achieve excellent customer service.
• Consistently meet the store’s sales goals.

Benefits

• Health benefits, such as medical, dental and vision coverage
• Flexible Spending Accounts (FSAs)
• Disability coverage
• Security, retirement and saving benefits
• Generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, holidays, among other benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees