Corporate Caesars Rewards Customer Service Specialist (Las Vegas)

Caesars Entertainment•Las Vegas, NV

1d•Onsite

About The Position

The Caesars Rewards Customer Service Department is a fun team that works behind the scenes to ensure a high quality of customer service is provided to our valued guests. Our team works in a fast-paced environment that requires communication with our operating leaders. We also provide outstanding service to targeted guests who may encounter a problem, question or who may require assistance.

Requirements

Full knowledge and understanding of the Caesars Rewards Program.
LMS, CMS, Micros, Enterprise Bank and Oracle based tool experience.
Must have excellent grammar, spelling and writing skills
Positive, solutions-oriented, extremely helpful, ability to remain calm in difficult situations.
Ability to multitask in a fast-paced environment being extremely organized.
Problem solving, preferably in a hospitality-focused or customer service environment.
Flawless professional attendance and work ethic.
Adhere to regulatory, departmental and company policies & procedures

Responsibilities

Handling phone calls that can pertain to any CET property as well as the Caesars Rewards program
Communicating information related to the Caesars Rewards Program such as offers, Reward Credits (redemption/earnings), Tier benefits, Partners, Visa, and much more
Documenting and solving Tier-level customer inquiries in a professional and timely manner
Responding to large quantities of guest emails for the Western Region including Caesars Rewards within defined due dates
Performing problem resolution including service recovery via customer interaction (e.g. letters, phone calls, email)
Completing all tasks assigned by the Total Service Central Supervisor and Manager.
Accepts feedback and coaching from supervisors
Using discretionary decision making and independent judgment in determining resolution through comp rooms, meals, or other methods when applicable.
Tracking and communicating various forms of customer feedback to understand overall breakdowns and hidden dissatisfiers
Acting as a role model (upbeat and positive) and presenting oneself as an asset to Caesars Entertainment and encourage others to do the same.