Customer Service Specialist

Wilton RE•Waco, TX

11d•Hybrid

About The Position

Texas Life is seeking individuals to work in a fast-paced environment who have the ability to process policy transactions for our policyholders. Individuals must have a customer service mentality who focus on delivering exceptional customer experiences. With us, you'll be able to achieve the work/life balance you're looking for, with a competitive compensation and benefits package. This includes hybrid remote work opportunities upon successful completion of training.

Requirements

Candidates must be able to work at a computer for long periods of time and handle a large volume of telephone calls.
Effective written and verbal communications using different channels (phone, email, etc.)
Basic mathematical ability.
Ability to maintain good working relationships with customers, home office staff, and agents in a diverse business environment.
Must be detail oriented and able to meet deadlines.
Ability to make sound decisions.
Ability to maintain confidentiality of files.
Ability to use computer system and other office equipment, including word processing and spreadsheet applications provided by the Company.

Nice To Haves

Prefer one or more years of work experience in customer service in a related industry, or Associate’s degree.

Responsibilities

Accept phone calls in the call center from policyholders and provide professional, courteous service.
Process a variety of policy changes in the Texas Life policy administration system.
Compose and produce correspondence for policyholders, including responses by email.
Develop knowledge of Texas Life’s products and policy administration procedures.
Participate in change management by performing user testing in the policy administration system when needed.