Multi-Location Customer Service Specialist

Sherwin-Williams • Savannah, GA

11d • Onsite

About The Position

The individual selected for this role will be expected to work at stores within a 25-mile radius of Store #702309, located at: 702309 Savannah-Comm 1851 Chatham Parkway Savannah GA 31405. This is a Full-time position. This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.

Requirements

• Must be able to work at stores within a 25-mile radius of Store #702309.
• Must be able to work in a full-time capacity.
• Must be able to work closely with wholesale and retail customers.
• Must be able to answer customer questions about products.
• Must be able to recommend product solutions.
• Must be able to resolve customer concerns.
• Must be able to ensure client satisfaction.
• Must be able to stay up-to-date with product features.
• Must be able to maintain product and store quality and visual standards.
• Must be able to meet sales goals.
• Must be able to handle cash and other payment methods.
• Must be able to use electronic equipment.
• Must be able to handle personal information.
• Must be able to handle store merchandise and other items of value.
• Must be able to undergo a review of criminal history.

Responsibilities

• Work closely with wholesale and retail customers to determine their needs.
• Answer customer questions about Sherwin-Williams products.
• Recommend the right solutions to customers.
• Promptly resolve any customer concerns.
• Ensure maximum client satisfaction.
• Stay up-to-date with product features.
• Maintain the high quality and visual standards of the products and store.
• Achieve excellent customer service.
• Consistently meet the store’s sales goals.

Benefits

• Rewards
• Benefits
• Flexibility to enhance health and well-being
• Opportunities to learn
• Opportunities to develop new skills
• Opportunities to grow contribution
• Inclusive team
• Commitment to communities
• Retirement plans
• Health care
• Total well-being programs
• Daily commute support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed