Customer Service Specialist
Momentum Association Management LLC•Madison, WI
•Remote
About The Position
Serves as the primary point of contact for members and volunteers while delivering exceptional service across multiple association clients. Momentum Association Management partners with professional associations and nonprofit organizations to provide executive leadership, membership management, meetings and events, marketing, operations, and strategic support. Our team works remotely across multiple clients while delivering the responsiveness and professionalism of an in-house staff.
Requirements
- 1+ years customer service.
- Excellent communication.
- Professional phone etiquette.
Nice To Haves
- CRM experience preferred.
Responsibilities
- Respond to email and phone inquiries.
- Resolve routine membership questions.
- Escalate complex issues appropriately.
- Maintain response-time standards.
- Document interactions.
- Identify recurring issues and recommend improvements.
- Maintain member records.
- Assist with renewals and communications.
- Support team projects as needed.
Benefits
- Flexible remote work
- Diverse client portfolio
- Mission-driven work
- Professional growth
- Collaborative startup culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
