Customer Service Specialist

Workspace Plus•Thorp, WI

5d•$21 - $23•Onsite

About The Position

Provides internal and external customer support by accurately processing orders, coordinating order requirements, and resolving questions or discrepancies. Collaborates across departments to support accurate information flow, delivery commitments, and customer needs.

Requirements

High school diploma or equivalent.
One year of customer service experience.
Proficiency working with the Microsoft Office suite.

Responsibilities

Review purchase orders to confirm that all required information is complete and accurate.
Obtain missing order information by working with customers and internal departments.
Enter pertinent customer and order information accurately into applicable systems.
Process orders in accordance with established requirements.
Review information provided in RFQs and prepare accurate quotes.
Communicate issues or delays that may affect shipment dates.
Respond to customer inquiries regarding order status, freight rates, price-list quotes, product information, and discrepancies.
Provide timely, accurate information in response to identified customer needs.
Maintain professional and collaborative customer relationships.
Verify raw-material schedules with Purchasing.
Coordinate shipments with customers based on raw-material availability, production capacity and status, project schedules, and delivery requirements.
Communicate relevant order and delivery information to support aligned customer expectations.
Relay customer order changes and clarification requests to Engineering and Production.
Work with internal departments to resolve order-related questions and missing information.
Support accurate and timely communication among customers, Purchasing, Engineering, Production, and other involved departments.
Perform other duties within the scope of this role as assigned by management in alignment with the employee’s skills and organizational needs.