Customer Service Specialist (35153)
About The Position
Join a fast-paced, high-performing team supporting customers who are passionate about customizing their trucks, Jeeps, and SUVs. In this role, you’ll go beyond basic customer service, you’ll solve complex issues, build lasting customer relationships, and deliver a best-in-class post-sale experience. This is an excellent opportunity for someone who enjoys problem-solving, thrives in a high-volume environment, and has an interest in the automotive aftermarket industry. If you’re passionate about trucks, Jeeps, off-road builds, or eager to learn, this could be the perfect role for you. This is a full-time, onsite position based at our corporate office in Gardena, CA. This is not a remote role.
Requirements
- High School diploma or equivalent experience required
- 2+ years of sales support or call-center-based customer service experience
- Ability to work independently as well as collaboratively with team members
- Strong written, verbal, and interpersonal communication skills
- Excellent analytical, problem-solving, and decision-making abilities
- Proficiency in MS Office applications, including Word, Excel, Outlook, and PowerPoint
Nice To Haves
- Bilingual in Spanish/English) is a plus
- OEM or aftermarket automotive industry experience is a plus
- Familiarity with truck, Jeep, and SUV aftermarket parts and accessories preferred
Responsibilities
- Respond promptly and professionally to high-volume calls, emails, and social media inquiries, ensuring the highest levels of customer service
- Provide order tracking and follow-up support to address customer service inquiries
- Assist customers with product warranties and claims, ensuring satisfaction with both in-house and vendor products
- Manage and resolve damage reports and returns by working directly with vendors and internal teams
- Collaborate with management, peers, and staff to problem-solve and create a consistently positive customer experience
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
