Customer Service Specialist

City of Leesburg•Leesburg, FL

1d•Onsite

About The Position

The purpose of this role is to service new or existing customer accounts. The specialist will provide utility account information, process utility service requests, issue work orders, read and record meter information, and maintain files and records. This position works within a general outline of work to be performed, developing work methods and sequences under general supervision.

Requirements

High school diploma or GED equivalent
A minimum of two (2) years of prior customer service experience in public or business administration or related subject, or an equivalent combination of training and experience
Experience with Microsoft Office®™© applications
Data entry skills
Proficient keyboarding skills
Operation of 10-key calculator
Telephone etiquette
Ability to handle difficult situations with assisting customers
Problem solving skills
Multitasking skills
Experience with cash handling
Mathematical skills
Valid Florida driver’s license and satisfactory driving record

Nice To Haves

Experience working in a utility or municipal environment
Prior experience with HTE NaviLine

Responsibilities

Accepts customer requests for utility service, provides service information and processes request.
Generates work orders and performs other services to establish accounts.
Able to collect, compile and analyze complex data to identify issues and determine appropriate action needed.
Establishing and maintaining cooperative working relationships with managers, supervisors, employees, vendors, customers, and the public.
Assists with organization and operations of the Customer Service Department.
Operation of a multiline phone system.
Must be flexible & able to maintain professional disposition during diverse & stressful conditions.
Receive payments by cash, check, credit cards, vouchers or negotiable instruments for deposits on new accounts and payment of bills and receive payments for various municipal services offered through different departments.
Reads utility meters, records information, and services meters and associated equipment as required.
Coordinates with customers as required to solve problems, gain access to meters, resolve high consumption, or take other customer service actions.
Accepts receipts for, and processes utility payments; manages receipts and makes deposits.
Performs administrative functions such as recording information, maintaining files, compiling reports, preparing correspondence, and other administrative tasks as required.
Attends staff meetings to exchange information; attends in-service training and technical or professional classes’ skills.