Customer Service Specialist - AL

XACT • Huntsville, AL

3d • Remote

About The Position

This is a remote position. We are looking for energetic individuals that have an interest in providing our client's patients with excellent customer service from your secured home office scheduling healthcare appointments. XACT@Home is only available in AL, FL, GA, MD, MS, NC, ME, MD, PA, TX, UT currently. Please check back later for availability in your state.

Requirements

• Must speak English & Spanish fluently.
• Ability to remain in a stationary position for prolonged periods while working at a computer
• Ability to communicate effectively with customers over the phone and via email or live chat
• Must be able to perform repetitive tasks, such as typing, with attention to detail
• High-speed DSL or cable connection, rated at least 10 MB download speed and 2 MB upload speed.
• Dedicated home office space, which is free from distraction, and with a door that can be closed and locked.
• A personal desktop computer running a licensed version of Windows 10 or higher (Windows 11 preferred), with 8 GB of RAM (Core i3 processor, or better). Laptops are not eligible for the work-at-home agent program.
• A 19″ flat panel monitor (minimum), multiple displays recommended and preferred.
• A webcam, for training, compliance and collaboration purposes.
• A wired network connection (wireless is not permitted).
• A USB headset with noise and echo cancellation for VOIP (Recommended brands: Plantronics, Logitech, Jabra, Sennheiser, Surf Onn, Discover, Microsoft LifeChat Series)
• A modern mobile phone (iOS or Android) that can be used for multi-factor authentication purposes. Must have iOS 17 or greater, or Android OS 12 or greater. Apple or Samsung brand preferred.

Nice To Haves

• Multiple displays recommended and preferred.
• Apple or Samsung brand preferred for mobile phone.

Responsibilities

• Scheduling healthcare appointments
• Providing excellent customer service

Benefits

• Paid time off (PTO) program
• Flexible scheduling
• Health insurance through United Healthcare
• Dental insurance through Sun Life
• VSP vision insurance
• Supplemental products through Allstate (accident, disability, and other coverage choices)
• Safe, comfortable working environments
• Employee lounges, quiet spaces, and cozy places to work
• Tools, technology, and 24x7 support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed