Customer Service Specialist (55799)
About The Position
Applied Technical Services, LLC (“ATS” or the “Company”) is a leading provider of critical testing, inspection, certification, and compliance services. The Company serves clients across a diverse set of large and stable end markets including manufacturing, power generation, aerospace, medical, and defense. ATS was founded in 1967 and is headquartered in Marietta, GA. Today the Company employs nearly 2,100 team members in over 95 locations across the United States. Our purpose is to create a safe and reliable world, and our mission is to deliver assurance through precise technical and professional services. CalSource, an ATS company, is Upstate New York’s premier test equipment and gauge calibration lab, operated by people dedicated to metrology, quality, and integrity. CalSource is seeking an enthusiastic and personable Customer Service Representative. Reporting to the General Manager at CalSource-Rochester, you'll play a vital role in our team. The individual in this role will split time between working at the client site and at the CalSource facility performing customer service duties, collections using our accounts receivable system, or other responsibilities, as needed. The Customer Service Representative will follow a hybrid schedule, working 50% remotely and 50% on-site at our customer location in Newark, NY each week.
Requirements
- 2 – 5 yrs relevant experience with a High school diploma or equivalent
- Experience in industrial, manufacturing, or electronic/mechanical product and/or services support highly desired
- Exceptional customer service and phone skills
- Some Account Receivables experience desired
- Excellent interpersonal, verbal and written communication skills
- Attention to detail
- Must be personable and interact comfortably with clients and co-workers
- Must be able to work independently with minimal supervision
- Efficient with Microsoft office, specifically Excel and Outlook
- Access to information that is subject to U.S. export controls under the U.S. International Traffic in Arms Regulations (“ITAR”). Accordingly, the company will consider only “U.S. Persons” for this position. A “U.S. Person” includes (a) U.S. citizens or nationals; (b) U.S. lawful permanent residents (i.e., “green card” holders); (c) persons granted refugee status; or (d) persons granted asylum in the United States.
Responsibilities
- Answering phone calls and addressing customer inquiries.
- Greeting clients with a friendly and professional demeanor.
- Providing basic administrative assistance for various computer systems used in the calibration laboratory.
- Maintaining the Customer Relationship Management system (CRM).
- Responding to customer service calls, emails, and web requests promptly and courteously.
- Quoting and scheduling field service/onsite jobs to include the monthly schedule
- Following up with customers on past due invoices
- Performing shipping and receiving duties, as needed
- Process calibration documents for technicians
- Generating calibration quotes
- Other duties and responsibility, as necessary
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
