Customer Service Specialist (Seasonal) - Waco, NE

Central Valley Ag Cooperative•Waco, NE

18h•Onsite

About The Position

Central Valley Ag is hiring a Seasonal Customer Service Specialist at their Waco location to support grain operations during the busy harvest season. This seasonal position typically runs from mid-September through the end of harvest (December at the latest). The role offers experience in weighing trucks, grading, and testing grain, daily interaction with customers and local producers, and opportunities to build skills in customer service, record keeping, and basic computer systems. The schedule is consistently Monday-Friday, averaging 40-45 hours per week, with occasional extended hours possible. The position is ideal for someone with basic computer skills who enjoys working with people and thrives in a hands-on, team-oriented environment. Strong performers may be considered for future opportunities.

Requirements

High School diploma or GED required.
Strong customer service mindset with the ability to communicate professionally and clearly.
Comfort with routine, detail-oriented work that requires consistency and follow-through.
Fundamental accounting and math skills, including billing, cash handling, and reconciliations.
Ability to plan, prioritize, and manage multiple tasks in a structured environment.
Strong problem-solving skills using logic and practical reasoning.
Proficiency with basic computer applications and ability to learn new systems quickly.
Team-oriented approach with the ability to work collaboratively across departments.
High ethical standards—your word is your bond.
Demonstrated commitment to safety in daily work.

Responsibilities

Accurately weigh and grade inbound and outbound grain.
Perform billing for agronomy products and services.
Receive, enter, and reconcile accounts receivable; balance cash drawers and payable statements.
Look up grain prices, provide cash bid quotes, and verify customer contracts.
Record company transfers and assist with monthly inventories and variance reconciliation.
Provide high-quality customer service via phone, email, and face-to-face interactions.
Serve as a liaison between customers and management to support a positive customer experience.
Analyze customer questions or complaints and help deliver practical, timely resolutions.
Maintain organized filing systems and assist with internal and external mailings.
Assist with general office upkeep and cleaning as needed.
Develop and maintain working knowledge of CVA products, services, and credit policies.
Uphold all Central Valley Ag policies with a strong focus on safety and ethics.
Participate in safety training and actively promote a safe work environment.
Support special projects and perform other duties as assigned.