Customer Service Specialist

Momentum Manufacturing Group LLC • Saint Johnsbury, VT

14d • $18 - $24 • Onsite

About The Position

The Customer Service Representative (CSR) is responsible for providing excellent customer service to all internal and external customers by communicating effectively with customers and the team members within the Service and Spare Parts Departments. The CSR is responsible for answering incoming calls and emails from internal and external customers.

Requirements

• Solid understanding of computer basics (Windows, Excel, Word, Outlook, and the Internet).
• Proficiency with keyboarding/typing skills.
• Ability to learn order entry procedures, order processing and order inquiry.
• Organizational and time management skills and a positive style personality.
• Excellent listening, oral, and written communication skills with a professional telephone manner.
• Ability to work in a dynamic fast paced environment.

Responsibilities

• Is responsible for the overall customer service activities for all customers by receiving calls, processing requests, answering questions, and addressing issues.
• Communicates customer issues and feedback to appropriate individuals using established communication channels.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed