Customer Service Specialist

Avantor • Sparks, NV

7d • Onsite

About The Position

The Customer Service Specialist, Mining supports customer accounts within the Mining business by coordinating order processing, production documentation, shipping activities, inventory needs, and related administrative support. This role partners with customers and internal production, distribution, and project teams to help ensure orders are processed accurately, customer requirements are addressed, and products are delivered in a timely manner. The position also maintains accurate records and provides day-to-day support for assigned customer accounts.

Requirements

• 1-3 years Customer Service experience
• High school diploma or GED required.
• Basic working knowledge of Microsoft Office applications.
• Effective written and verbal communication skills.
• Strong organizational and attention-to-detail skills.
• Ability to work independently and collaboratively across teams.
• Ability to manage multiple priorities and meet established deadlines.
• Strong customer-service and problem-solving skills.
• Ability to maintain accurate records and follow established processes and procedures.

Nice To Haves

• Experience with SAP, C4C is preferred.
• Previous customer service, order management, administrative, manufacturing, or distribution experience preferred.

Responsibilities

• Sales orders entry
• Prepare and print order-specific documents, labels, and shipping materials.
• Coordinate with internal teams to prioritize orders and support customer requirements.
• Respond to production, distribution, order status, and delivery inquiries.
• Coordinate and support customer inventory counts, as needed.
• Monitor daily order activity to support requested delivery dates and customer commitments.
• Coordinate shipping activities for assigned accounts to support accurate and timely delivery.
• Maintain required records and filing, including production work orders and shipment documentation.
• Provide general administrative and operational support to Project Managers and other internal partners.
• Provide process guidance and support to associates involved with assigned customer accounts, as needed.
• Perform other duties as assigned.

Benefits

• Avantor is proud to be an equal opportunity employer.
• We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success.
• We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED