Customer Service Specialist

Mobile Communications America Inc•Monroe, LA

3d•Onsite

About The Position

MCA, a trusted advisor for wireless communications, data, and security, is seeking an experienced Customer Service Specialist to support its fast-growing Voice (MSS) division in Monroe, Louisiana. The Customer Service Specialist (CSS) is a key member of the Customer Operations team, responsible for providing exceptional customer service and operational support to ensure efficient branch operations and a positive customer experience. This role involves supporting multiple operational functions, including customer communications, order processing, scheduling, purchasing, billing support, inventory coordination, shipping and receiving, and general administrative activities. The ideal candidate will be highly organized, detail-oriented, customer-focused, and capable of managing multiple priorities in a fast-paced environment while maintaining professionalism and accuracy.

Requirements

Three (3) to seven (7) years of experience in customer service, office administration, or customer operations.
Proficient in Microsoft Office applications, including Outlook, Word, and Excel.
Excellent verbal and written communication skills.
Strong organizational and time management skills.
Ability to prioritize multiple assignments in a fast-paced environment.
High attention to detail and accuracy.
Ability to maintain confidential and proprietary information.
Demonstrated professionalism and customer service skills.

Nice To Haves

Experience supporting Scheduling/Dispatch
Experience supporting Purchasing
Experience supporting Shipping & Receiving
Experience supporting Inventory Control
Experience supporting Billing/Invoicing
Experience supporting Accounts Receivable/Collections
Experience with ERP or business management systems
Experience with Radio programming and troubleshooting

Responsibilities

Serve as the first point of contact for customers, vendors, and visitors.
Answer and direct incoming calls using a multi-line telephone system.
Respond to customer inquiries professionally and resolve issues in a timely manner.
Build and maintain positive relationships with customers and vendors.
Deliver exceptional customer service while representing MCA's Service First culture.
Provide operational support in one or more of the following functional areas based on business needs: Order Acceptance, Order Management, Scheduling and Dispatch, Purchasing, Shipping and Receiving, Inventory Management, Billing and Invoicing, Accounts Receivable support and Collections, Service Administration, Customer communications and documentation.
Maintain accurate customer records and operational documentation.
Process transactions and documentation within company systems.
Prepare reports, correspondence, and operational documents as required.
Maintain organized electronic and physical filing systems.
Ensure operational records are complete and accurate.
Collaborate with Sales, Service, Warehouse, Purchasing, Finance, and other departments.
Cross-train in multiple operational functions to provide branch coverage.
Assist with onboarding and training of new team members as assigned.
Support operational initiatives, process improvements, acquisitions, and special projects.