Customer Service Specialist

Ferrellgas•Three Bridges, NJ

16d•Onsite

About The Position

Ferrellgas is seeking a Full-Time Customer Service Specialist to provide exceptional customer service through inbound and outbound communications for Ferrellgas and Blue Rhino customers. This role involves working with both internal and external customers to ensure a high-quality customer service experience and foster growth. The position offers an environment where talent is recognized and contributions are valued, with opportunities for learning and growth.

Requirements

High School Diploma or equivalent.
1 or more year(s) of customer service experience.
Exceptional customer service and negotiation skills.
Strong organizational skills with typing and data entry experience.
Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
Proficient in Microsoft Office including Excel, Word, and Access.
Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
Applicants must not now, or any time in the future, require sponsorship for an employment visa.

Responsibilities

Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
Works with customers daily to sustain and improve business relationships.
Ask probing questions to identify customer issues or concerns.
Ensures accurate account maintenance and updating of account information.
Uses next call avoidance technique to mitigate future questions.
Schedules delivery orders and utilizes basic negotiation skills for issues pertaining to new and returning customers.
Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
Supports the set-up of new customer accounts.
Meet or exceed minimum performance standards outlined in company policy.