Customer Service Specialist

SOUTHEASTERN RETINA ASSOCIATES PC•Knoxville, TN

20d•Onsite

About The Position

The Customer Service Representative is responsible for answering incoming patient calls related to billing and office information. Primary duties also include obtaining and verifying necessary demographic and insurance information and processing patient payments over the phone.

Requirements

Ability to read, write and communicate and present a neat professional appearance.
Familiarity with medical terminology and experience in a customer service environment preferred
Experience with MS Office products and medical revenue cycle applications preferred
Ability to process payments using various vendor portals
Word processing and computer experience a must.
Must be organized and detail oriented
Create a good impression as a friendly, empathetic, composed, and efficient individual to the patient
Demonstrate reliability, a pleasant attitude, and a willingness to perform the duties as required
Ability to maintain and comply with patient confidentiality and integrity policy on all matters
High school diploma or equivalent required
One (1) year of work experience in a similar position, preferably in a medical office

Nice To Haves

Familiarity with medical terminology
Experience in a customer service environment
Experience with MS Office products
Experience with medical revenue cycle applications

Responsibilities

Answer phones timely and in a prompt, professional and polite manner
Handle inquiries about accepted insurances, office hours, services, locations, exams or self-pay fees, physician information, etc.
Transfer calls to other areas/departments as applicable
Process patient credit/debit card payments
Provide customer service to patients with account inquiries.
Document all calls to patient account
Update patient demographic information
Update and verify patient insurance information
Review patient account and explain charges and balance clearly and precisely
Collect outstanding balances
Attends staff meetings as required
Maintains strictest confidentiality; adhere to all HIPAA guidelines/regulations
Performs other duties as assigned