Customer Service Specialist

Evergreen Residential Holdings, LLC•Dallas, TX

11d•Onsite

About The Position

Evergreen Residential is seeking experienced Customer Service professionals who are passionate about customer experience and thrive in a fast-paced environment. The primary objective of this role is to create and maintain a highly customer-focused environment. This position is onsite in our downtown Dallas, TX office.

Requirements

High school or GED
1+ year of administrative or customer service experience
Ability to work effectively under pressure and manage escalated calls with a calm demeanor
Impeccable detail orientation, with excellent organization skills
Good time-management, able to consistently meet goals and deadlines without sacrificing quality
Possess effective problem-solving skills
Intermediate proficiency in Microsoft Office including Word, Excel, Outlook, and with Adobe
Effective communication skills, both verbal and with ability to write clear and concise correspondence
Proactive, self-directed, and highly motivated

Nice To Haves

Property Management experience a plus
Previous experience using property management software is preferred

Responsibilities

Create and maintain a high service, customer-focused approach, and environment
Work independently and prioritize effectively in a fast-paced environment; collaborate effectively with peers and organizational leaders
Answer incoming phone calls in a polite and professional manner and forward to the appropriate internal party based on the residents’ needs
Assist on resident portal concerns or general usage questions
Assist on both prospect and resident ledgers; answering questions and troubleshooting
Complete resident welcome calls and emails
Assist with smart home account creation, accessing the locks, realtor codes, and trouble shooting
Other activities as assigned by your manager.