Customer Service Specialist

Kincaid's Is Music•Springfield, OH

9h•$15 - $20•Onsite

About The Position

Be the first voice and face our customers experience—helping guide musicians and families while keeping everything running smoothly. At Kincaid’s Music, we help people begin and advance in instrumental music. As our Customer Care & Experience Specialist , you support customers, solve problems, and make sure nothing falls through the cracks—while helping our sales team stay focused on high-value conversations. This role exists to own the customer care experience so that: Customers get fast, clear, helpful support Routine requests are handled smoothly Salespeople can stay focused on sales When this role is done well, the entire business runs better. You’ll spend much of your day answering calls and messages, helping customers with questions, payments, and rental exchanges or returns, and coordinating with the team to make sure everything gets handled. When things slow down, you’ll shift to follow-ups, small projects, and keeping things organized—so nothing gets missed. This is a role for someone who takes pride in doing things right. Over time, strong performers take greater ownership of the customer experience and become a key part of how we serve our customers. Kincaid's is the premier community for student musicians, their parents, and music education professionals. It's a place where you can purchase your band & orchestra instruments and accessories, have your instrument repaired, as well as learn the tools and strategies to help musicians reach their full potential. With tens of thousands of customers in Ohio and around the United States, we've become one of the most trusted voices in school music and music education. We take the difficulty out of obtaining an instrument for your child and make it easy to obtain the necessary accessories to keep it playing great. We make an instrumental music education accessible to EVERY CHILD. As experts in music education, we can help guide student musicians, as well as their parents and music educators. We're on a mission to increase the number of children we help begin and advance in instrumental music by 50% in the next five years. Why? Because we believe in the power that music has to change the life of a child - just like yours - for the better. We do it because of parents like you who want to set your children up for success in every area of life. And we do it for the educators who work hard every day to make music a reality in our schools and communities.