Customer Service Specialist

Community Concepts • Paris, ME

9d • Hybrid

About The Position

Community Concepts is hiring for multiple Customer Service Specialist I (CSS-I) positions for our Home Energy Assistance Program (HEAP). These positions will assist in the administration and delivery of customer-based support for the HEAP program, and will provide intake, scheduling, screening, data collection, and support individuals and families seeking support through programing. This position is 40 hours/week, 52 weeks a year. Generally, 8:00 a.m. to 4:30 p.m., Monday through Friday. However, this position must be flexible to accommodate the needs of families or individuals we provide service to. Travel may be required throughout the service area.

Requirements

• High School Diploma/GED required
• Valid driver's license
• Telephone
• Computer/word-processing skills
• Ability to function autonomously and as part of a team
• Strong customer service skills
• Excellent interpersonal and communication skills
• Ability to command control in emergency or crisis situations
• Pre-employment SBI, DMV, DHHS, sex offender registries, federal debarment, and fraud background checks must be completed upon offer of hire and as a condition of employment.

Nice To Haves

• Preferably Microsoft Office skills
• Strong knowledge base of social service base programs and their administration

Responsibilities

• Assist in the administration and delivery of customer-based support for the HEAP program.
• Provide intake, scheduling, screening, and data collection.
• Support individuals and families seeking support through programing.

Benefits

• Comprehensive benefits package including health, dental, vision, life, short and long-term disability, accident, critical illness & hospital indemnity
• Paid Time Off (up to 18 days for full-time employees)
• Up to 13 paid holidays per year
• 403(b) pension plan with agency contribution and match
• Community Concepts is a qualified employer under the Public Service Loan Forgiveness (PSLF) program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED