Bilingual Customer Service Specialist (Spanish or Portuguese)

Sherwin-Williams • Harwich, MA

5d • Onsite

About The Position

The Customer Service Specialist is essential to the success of Sherwin-Williams retail stores. This role involves working closely with wholesale and retail customers to understand their needs, answer product-related questions, and recommend appropriate solutions. The specialist is responsible for promptly resolving customer concerns to ensure maximum client satisfaction, staying updated on product features, and maintaining high standards for product quality and store appearance. The primary goal is to achieve excellent customer service while consistently meeting the store's sales targets. Job duties include customer contact, which may involve minors, and handling cash, electronic equipment, personal information, and store merchandise. A review of criminal history is necessary for this role to protect the business, its operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Requirements

• Bilingual in Spanish or Portuguese.
• Ability to work at Store #5001, located at 1421 Orleans Harwich Road, Harwich, MA 02645.
• Access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value.
• Review of criminal history is necessary.

Responsibilities

• Work closely with wholesale and retail customers to determine their needs.
• Answer customer questions about Sherwin-Williams products.
• Recommend the right solutions to customers.
• Promptly resolve any customer concerns.
• Ensure maximum client satisfaction.
• Stay up-to-date with product features.
• Maintain the high quality and visual standards of the products and store.
• Achieve excellent customer service.
• Consistently meet the store’s sales goals.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Flexible Spending Accounts (FSAs)
• Disability coverage
• Security benefits
• Retirement benefits
• Saving benefits
• Generous time away from work package
• Personal leave
• Paid parental leave
• Medical leave
• Vacation
• Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed